Upcoming AOIA webinar to address preventing and managing conflicts with patients

Jeff Segal, MD, JD, will host a live continuing medical education (CME) webinar on March 13 covering working with difficult patients, how to prevent conflict before it starts and how to manage it when it occurs. Mismanaged expectations can result in conflict, and even when expectations are properly set, other conflicts may arise.

The webinar will occur at 7 p.m. CST, and will include examples of these challenging situations and how they were resolved. It will also discuss dealing with related lawsuits and board complaints.

Interested participants can earn one AOA Category 2-A credit by attending; the cost is $60 for AOA members, $85 for nonmembers and $20 for students/residents (please email [email protected] for discount code). Registration is now open on the AOA’s online learning platform.

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