Aug. 7, 2019Wednesday difficult patients Communication tips Dreading that patient encounter? Help is here Before confronting your next difficult patient, take note of these strategies for mitigating the stress, inefficiencies and risks of challenging visits.
April 9, 2019Tuesday AOA Insurancedifficult patients Challenging interactions 6 phrases to calm an upset patient Shared here, these de-escalation phrases offer a sneak peek into an April 11 webinar that will provide practical advice for dealing with difficult patients.