Navigating Health Care

School of life: Learning from my patients in a teaching health center

While embedded in a teaching health center, Jeremy Berger, OMS II, rediscovered the importance of patient advocacy.


Ten years ago, when I was a caregiver for my ailing grandfather, I realized that patients often need advocates. They need someone—whether a health care professional, a family member or a friend—who is willing to speak up for them and help guide them through a Byzantine health care system. My grandfather suffered from dementia and had trouble understanding when, where and how to get care. I was able to help him figure these things out. Now I’m finishing my second year of medical school, and working in a teaching health center has taught me much more about the importance of patient advocacy.

Teaching health centers are a great place for physicians to train. We learn how to work with diverse populations. We develop a greater awareness of the challenges underserved patients face, such as limited access to transportation and healthful foods. We also get firsthand knowledge of the quirks of local health systems, which helps us better guide patients to hospitals and specialists. In other words, teaching health centers teach us to be better advocates for our patients.

Since last August, I’ve been spending eight hours a week working with patients at Unity Health Care’s East of the River Health Center in Washington, D.C. A few patients in particular—one who even reminded me of my grandfather—helped me learn effective advocacy skills.

The passionate activist

Last fall, I worked with a politically active 62-year-old patient who frequently protests in front of the White House. He is homeless and has to make choices I can’t imagine having to make, such as whether to spend $10 on a flu shot or a hot meal. For years, our clinic physicians would greet him from the homeless outreach van and encourage him to visit our clinic. He always refused, until one day he couldn’t take the pain in his belly anymore. When he finally came in to another Unity Health Care clinic, where I was rotating that day, we learned that he has colon cancer.

This patient made me think of my grandfather. He was confused by the health care system and frightened that he would lose his independence. When I was a caregiver and advocate for my grandfather, the physicians I found most helpful were those who offered a clear explanation as well as their personal perspective—what they’d do if my grandfather were their relative. So I tried to do this for my patient. My preceptor and I told him that he needed surgery, and that we could help him get it. We also said he could forgo treatment and let nature take its course. We told him the decision was his to make.

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Thankfully, he chose treatment. This was my first opportunity to trace a patient’s path through our local social and health systems. First, our social worker found him a place to live at the men’s shelter next door to the clinic. Then, we arranged his medical care, which included a colon resection. He is set to begin chemotherapy at the hospital. Afterward, he can receive care at Christ House, a 24-hour residential medical facility for homeless men and women. Once he has recovered, he will be able to enroll at Kairos House, a residential facility open to former Christ House patients for their continuous care.

I wondered how anybody could navigate this system without a patient advocate. It was tricky enough for me to learn. But instead of handing my patient off to a series of institutions he was wholly unfamiliar with, I helped guide him through this labyrinth. My experience with this patient has already improved my confidence in working with homeless patients, and I’ve been able to refer them to hospitals and specialists more easily.

The struggling mom

“Doctor, can you help me?” the patient says.

“I’m a mother of three. I’m only 36 years old and I can’t get out of bed.”

When I ask why, she looks embarrassed. She leans forward to speak. I can tell she’s having a hard time telling me what’s going on.

She has an exasperated, desperate look on her face. I recognize this expression—I see it daily on the faces of my patients who are losing hope.

“My daughter beats me,” she whispers.

When we think of battered women, the abuser is usually the boyfriend or husband. She says she has already called Child Protective Services to no avail. I am glad she trusts our team enough to share her story. My preceptor and I address her medical complaints, many of which seem to be driven by her depression and anxiety, and we refer her to our clinic’s social worker.

As I ride the Metro home later, I think about which other public agency could help her. At home, I research the topic online, but cannot discern which agency is responsible for protecting a parent.

The next morning, I myself call CPS, hoping for some guidance. An employee tells me I should instead call Adult Protective Services (APS). After some back and forth with that agency, I eventually learn that APS has no protocol for addressing violence against a parent. Our social worker ended up helping arrange for the patient’s daughter to move outside the home temporarily.

When even an aspiring physician has trouble figuring out where to go for help, it’s clear our community health care safety net is too complex.

I want to help these kinds of patients—those who are economically vulnerable, who don’t know where to turn. Working in the clinic has given me the kind of firsthand insights that will help me. In community health, my job as a physician will be not only to guide patients back to health, but also to help guide them through the health care system. With my grandfather, I learned the importance of a patient advocate. This past year at the teaching health center, I learned to be a good patient advocate.


  1. Pingback: ATSU-SOMA student authors article in The DO » iconnect – A.T. Still University

  2. Shirley Ayuk-Takem

    I am an alumni of ATSU-SOMA and a member of the class of 2012.
    It’s refreshing and humbling to see doctors/doctors in training and HCP who are still passionate about service. That is what drew me to SOMA as a medical student a few years ago. I remember Dr Lorree Ratto always stressing the importance of team work and using the resources and expertise of the other members of the health care team. Even now as a PGY-2 IM resident, I rely very heavily on the advice of the social workers, case managers, respiratory therapists, pharmacists and nurses. Navigating the system is still daunting, but their help and advice makes it less so. Keep up to good work and good luck on this journey and I hope you never lose that passion for service. The world would be a better place if there were more out there like you.

  3. Tom Curtin

    It is rewarding to see the vision and mission of SOMA living strong.
    May the University continue to recruit the right students,and the students stay strong by caring for their mind,body and spirit.
    Dr. Tom Curtin MD

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